FAQs
Frequently Asked Questions
Orders & Shipping
Where do you ship to?
We currently ship to all 50 US states. International shipping is not available at this time.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Delivery to the United States typically takes 7–14 business days from the date of dispatch.
Will I receive a tracking number?
Yes. Once your order ships, you'll receive a confirmation email with your tracking number and a link to monitor your parcel in real time. You can also visit our Track Your Order page for a step-by-step guide.
Can I change or cancel my order?
We begin processing orders quickly. If you need to make a change, please email support@nestedraven.com as soon as possible and we'll do our best to accommodate your request before dispatch.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. This covers items that arrive damaged, defective, or significantly different from what was described, as well as change of mind returns (unused, in original packaging). Please review our full Refund & Return Policy for complete details.
My item arrived damaged — what do I do?
We're sorry to hear that. Please email us at support@nestedraven.com within 14 days of delivery with your order number and a photo of the damage, and we'll arrange a replacement or refund promptly.
Products
Are your products covered by a warranty?
Warranty coverage varies by item. Any applicable warranty information is noted on the individual product page. For warranty claims, please contact our support team directly.
How do I know which product is right for me?
Each product listing includes detailed specifications, dimensions, and usage guidance. If you have a specific question about a product before purchasing, email us at support@nestedraven.com and we'll be happy to help.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are processed through Shopify's secure checkout.
Is my payment information secure?
Yes. We never store your card details. All transactions are handled through Shopify's PCI-compliant payment infrastructure with full SSL encryption.
Still have a question?
Our support team is available Monday – Friday, 9:00 AM – 5:00 PM AEST. Email us at support@nestedraven.com and we'll get back to you within one business day.
