FAQs

Find quick, clear answers to common questions about our shipping timelines, return policies, and secure checkout protocols.

Orders & Shipping

Where do you ship to?

We currently ship to all 50 US states. International shipping is not available at this time.

How long will my order take to arrive?

Orders are processed within 1–3 business days. Delivery to the United States typically takes 7–14 business days from the date of dispatch, for a total estimated delivery time of 8–17 business days from order placement.

Will I receive a tracking number?

Yes. Once your order ships, you'll receive a confirmation email with your tracking number and a link to monitor your parcel in real time. You can also visit our Track Your Order page for a step-by-step guide.

Can I change or cancel my order?

We begin processing orders quickly. If you need to make a change, please email support@nestedraven.com as soon as possible and we'll do our best to accommodate your request before dispatch.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. This covers items that arrive damaged, defective, or significantly different from what was described, as well as change of mind returns (unused, in original packaging). Please review our full Refund & Return Policy for complete details.

My item arrived damaged — what do I do?

We're sorry to hear that. Please email us at support@nestedraven.com within 14 days of delivery with your order number and a photo of the damage, and we'll arrange a replacement or refund promptly.

Product Inquiries

Are your products covered by a warranty?

We stand behind the quality of our products. If something arrives faulty or not as described, contact us at support@nestedraven.com within 14 days of delivery and we'll resolve it, either via replacement, refund, or store credit depending on the situation.

How do I know which product is right for me?

Each product listing includes detailed specifications and dimensions. If you have a specific question about an item before purchasing, email us at support@nestedraven.com and we will be happy to assist.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are securely processed in USD through Shopify's secure checkout network.

Is my payment information secure?

Yes. We never store or have access to your credit card details. All transactions are handled securely through Shopify's PCI-compliant payment infrastructure armored with full SSL encryption.