Refund policy
REFUND & RETURN POLICY
At Nested Raven, we want you to love what you ordered. If something isn't right, we're here to help.
Below you will find clear, straightforward information on how we handle the most common refund and return situations, damaged items, wrong orders, missing deliveries, and change of-mind returns.
1. Damaged or Defective Items
If your item arrives damaged, broken, or defective, please contact us within 14 days of delivery at support@nestedraven.com.
Please include your order number and a clear photograph of the damage or defect.
Once verified, we will immediately arrange a brand-new replacement to be shipped out at no extra cost to you, or issue a 100% full refund, depending entirely on your preference.
2. Wrong Item Received
In the rare event that you receive an item completely different from what you ordered (wrong size, wrong color, or a completely different product):
Contact us within 14 days of delivery with a photograph of the incorrect item.
We will immediately ship out the correct item or issue a full refund. You will not incur any additional shipping charges for our logistics errors.
3. Packages That Never Arrived (Lost in Transit)
We track all orders end-to-end. As stated in our Shipping Policy, if your package has not been successfully delivered within 25 business days of dispatch, your order will be officially classified as "Lost in Transit."
Please contact us immediately at support@nestedraven.com after this window passes.
We will launch an investigation with our delivery network and issue a 100% full refund or complete order replacement.
4. "Change of Mind" Returns
For change of mind returns, contact us at support@nestedraven.com within 14 days of delivery. Our team will assess your request and provide return instructions. In some cases we may resolve your request without requiring the item to be shipped back.
Eligibility: To be eligible, the item must be completely unused, unaltered, unwashed, and in the exact original packaging it arrived in.
Restocking Fees: We do not charge any restocking fees. Your return will be processed for the full eligible item amount ($0.00 restocking fee).
Return Shipping: For change of mind returns, the buyer is responsible for purchasing and organizing the return shipping label. Our support team will provide return instructions upon request.
Direct Exchanges: We do not offer direct exchanges for change of mind requests. If you would like a different item, please return your original item for a refund and place a new order.
Non-Returnable Items
For hygiene and safety reasons, certain types of items cannot be returned for a change of mind. These include:
Custom or personalized items.
Perishable goods or personal care/hygiene items.
Items explicitly marked as "Final Sale" at the time of purchase.
How to Initiate a Request
To start a return, refund, or replacement request, please follow these simple steps:
Email our dedicated support team at support@nestedraven.com.
State your order number and clearly explain the scenario (Damaged / Wrong Item / Never Arrived / Change of Mind).
Attach any necessary photos if applicable.
Our customer care team will review your request and respond within 24–48 hours.
Refund Processing Times
Once a refund is approved by our support team, it will be processed immediately.
The funds will be credited back to your original payment method (Credit Card, PayPal, etc.). Please allow up to 7 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution's processing cycles.
Business Contact Information
For any questions regarding our policies, please reach out directly to our corporate office:
Brand Name: Nested Raven
Business Registration: Operating under ABN: 46 569 035 891
Customer Support Email: support@nestedraven.com
Phone Support: +61 433 884705
Mailing Address: 7 Quat Quatta Avenue, Ripponlea, VIC, 3185, Australia
